Frequently Asked Questions
Can Tim travel to me?
Yes, I can travel to you. Depending on location, this may incur a travel/time additional cost.
How long does a treatment last?
What do I need to know before my first consultation/session?
FOR DOGS
It would be very helpful if you can bring detailed information about your dog’s medical history, diet, exercise history and any medication they may be taking.
How do I make a booking?
FOR DOGS
You can either call Tim, reach out to him via email, or complete the Contact Form.
Is there a cancellation policy?
If you cannot make your appointment, we would appreciate as much notice as possible. If it is less than 24 hours cancellation notice of booking, this will incur a 100% cancellation fee as this prevents someone else from being able to schedule into that time slot.
Will my pet insurance cover the treatment cost?
Yes it can, if you obtain a letter of referral from your vet, and the treatment is for a condition/illness covered under your insurance policy. Depending on the level of cover, you may be able to claim from 75% up to a 100% rebate. Check with your pet insurer.
What If I cannot access Tim face to face and my dog needs help
No matter where you are in the world, we have an online learning program to suit you and your dog. CLICK HERE to learn more about the Eternal Older Dog …
Happy Clients
Select categoryDogs
Heather and Charlie (Border Collie)
Angela and Max (Cattle X)
Heather Z and Molly (Labrador)
